Cancellation Policy

1. Scope

This Cancellation Policy outlines your rights and obligations if you choose to cancel a service or order with ORCAWEBS LLC.

2. Order Cancellations – Before Project Start

You may cancel an order before project work officially begins (before design, development, or service activation starts).

• To cancel, you must notify us in writing via email or our support form.
• A full refund will be issued using the original payment method within 7 business days.

3. Cancellation After Work Has Started

Once project work has commenced (design concepts created, development initiated, or subscription activated), the following conditions apply:

• Logo Design & Branding: No cancellation refund after initial concepts are delivered.
• Website Design & Development: Cancellation charges may apply based on the portion of work completed.
• Marketing & SEO Services: Future services may be cancelled; however, work already completed is non-refundable.
• Printing & Merchandise: Custom printed items cannot be cancelled once artwork has been approved.

4. Partial Cancellations

If you cancel part of a multi-component project (e.g., add-ons or additional services), refunds will be calculated on a pro-rata basis for services not yet delivered.

5. How to Cancel

To request a cancellation:

• Email us at contact@orcawebs.com with your order number and reason for cancellation.
• Our support team will acknowledge your request within 48 hours.

6. Refunds After Cancellation

Approved refunds will be processed to the original payment method within 7 business days unless otherwise specified.

7. No-Show / Inactive Clients

If a client becomes unresponsive for 30 or more days during project execution, ORCAWEBS LLC reserves the right to close the project. Charges for completed work may still apply.

8. Policy Changes

We reserve the right to update or modify this Cancellation Policy at any time. Any revisions will be posted on this page with the updated effective date.